Cancellation Policy

Exercising your right to change your mind

You may have the right to change your mind. Please see Cancellation of an Appointment and Cancellation a Workshop section below for further details.

Your rights to make changes

If you wish to amend your booking or transfer to a different Workshop or Appointment, please contact us using the details in the Contact section of our Website. We will let you know if the change is possible. If it is possible we will let you know about any additional fees that may be due, or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

 

Cancellation of a Clinic Appointment

  1. You will receive a full refund if you change, rebook, or cancel an Appointment at least 24 hours before your booked Appointment time. You must login to your account online to make this change, or Contact us to request us to make the change on your behalf.
  2. No refund is offered for cancellations received within 24 hours before your booked Appointment time.

 

Cancellation of a Workshop

  1. If we have incorrectly described a Workshop, you may have a legal right to end the contract between us (or we may place you onto an alternative Workshop that satisfies your requirements).
  2. If you change your mind and want to cancel a Workshop more than 14 days before a Workshop is due to start, we will offer you a full refund less any fees we have been charged by the card payment company for processing the booking. This is usually 3.98% of the ticket price paid plus £0.40.
  3. If you change your mind and want to cancel a Workshop within 7 to 14 days before a Workshop is due to start then provided we can refill your space, we will offer you a full refund less any fees we have been charged by the card payment company for processing the booking. This is usually 3.98% of the ticket price paid plus £0.40. If we cannot refill your space you will not be entitled to any refund.
  4. No refund is offered for cancellations received by us within 7 days of when a Workshop is due to start or for any no shows on the day.
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